Privacy Policy
Last updated: March 15, 2025
Introduction
At jorilumexara, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our budget approval workflow platform. We understand that trust is earned through transparency, and we're committed to being clear about our data practices.
Our platform helps Malaysian businesses streamline their financial approval processes, and protecting your sensitive financial data is our top priority. By using jorilumexara's services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you. The data we collect falls into these main categories:
Personal Information: Name, email address, phone number, job title, company information, and professional credentials that you provide when creating an account or contacting us.
Financial Data: Budget requests, approval workflows, spending categories, and financial transaction data that flows through our platform for processing and approval purposes.
Technical Information: IP address, browser type, operating system, device identifiers, and usage patterns to ensure platform security and optimize performance.
How We Use Your Information
Your information helps us provide, maintain, and improve our budget approval workflow services. We use your data for specific business purposes that directly benefit your experience with our platform.
- Processing and managing budget approval workflows within your organization
- Providing customer support and responding to your inquiries
- Sending important account notifications and system updates
- Analyzing usage patterns to improve platform functionality and user experience
- Maintaining security and preventing fraud or unauthorized access
- Complying with Malaysian financial regulations and legal requirements
- Generating analytics reports for your organization's budget management insights
Your Privacy Rights
Under Malaysian data protection laws, you have specific rights regarding your personal information. We respect these rights and have established clear procedures for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account or our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining essential services.
To exercise any of these rights, contact our privacy team at info@jorilumexara.com with your specific request. We'll respond within 30 days and may need to verify your identity for security purposes.
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are necessary for providing our services or as required by law.
Within Your Organization: Budget data and approval information is shared with designated approvers and administrators within your company according to your configured workflow settings.
Service Providers: We work with trusted third-party providers for hosting, payment processing, and technical support who are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required by Malaysian law, court orders, or to protect our rights and the safety of our users.
Data Security Measures
Protecting your financial data requires multiple layers of security. We've implemented comprehensive measures to safeguard your information against unauthorized access, alteration, or disclosure.
Encryption Protection
All data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access sensitive information.
Monitoring Systems
Continuous monitoring and logging of all system activities help detect and prevent unauthorized access attempts.
Regular Backups
Automated daily backups ensure data recovery capabilities while maintaining security standards.
Data Retention
We retain your information only as long as necessary to provide our services and comply with Malaysian financial record-keeping requirements. Different types of data have different retention periods based on legal obligations and business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 2 years | Customer support and legal compliance |
| Financial Transaction Records | 7 years | Malaysian Companies Act requirements |
| Usage Logs | 12 months | Security monitoring and system optimization |
| Communication Records | 3 years | Customer support and dispute resolution |
When retention periods expire, we securely delete or anonymize your information. For active accounts, you can request data deletion at any time, though some information may need to be retained for legal compliance.
International Data Transfers
While our primary data processing occurs within Malaysia, some service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to Malaysian data protection standards.
All international data transfers are governed by standard contractual clauses and security measures that provide equivalent protection to Malaysian privacy laws. We regularly review our international partners to ensure ongoing compliance.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
Address: Taman Seri Labuk, Jln Kg Melayu, Mile8
90000 Sandakan, Sabah, Malaysia
Phone: +60125183585
Email: info@jorilumexara.com
Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM MYT